Orders are typically processed within 1–2 business days, excluding weekends and public holidays. You’ll receive a confirmation email after purchase, and another once your order ships. If there’s a delay or stock issue, we’ll reach out directly.

Orders cannot be modified or cancelled once placed. Please double-check shipping details, items, and quantities before completing your purchase.

We accept major debit and credit cards, Flutterwave, and Serena Braide gift cards. All transactions are processed through secure, certified payment providers. Serena Braide does not store your card information.

Delivery timelines and fees are calculated at checkout and vary by destination. Estimated delivery times are not guaranteed and may be affected by courier or customs delays.

You’re responsible for providing accurate shipping information. We’re not liable for orders delivered to an incorrect address supplied at checkout.

Duties, taxes, or customs fees may apply depending on your country. These charges are the customer’s responsibility.

For hygiene and safety reasons, we only accept returns of items that are unused, unopened, and in their original packaging, within 7 days of delivery.

To request a return, contact us at hello@serenabraide.com with your order number. If approved, we’ll send return instructions.

Shipping fees are non-refundable unless the return is due to our error (wrong or defective item).

Please notify us within 48 hours of delivery, with photo evidence. We’ll arrange a replacement or refund where appropriate.

Gift cards are non-refundable, non-transferable, and cannot be exchanged for cash.

Serena Braide reserves the right to refuse returns that don’t meet these conditions.